Cat Mask

Shipping, Processing & Delivery

We ship worldwide. The full list of countries we ship to is available in the 'Shipping and Delivery' section or during the delivery selection stage in the list of available countries.

The cost of delivery is calculated during the checkout process and is based on the destination country and region. Delivery costs do not include customs duties or import taxes (see below).

Orders are typically prepared and shipped within 10 business days. Many of our pieces are made to order: production begins only after your order is placed. As a small independent team of artists, we personally handle production, quality checks, packaging, and shipping. During periods of high order volume, processing times may be longer. Whenever this happens, we will clearly announce the updated estimated processing time at the top of our website before you place your order.

If you require express delivery, please contact us through the contact form. Additional charges may apply.

Customs Duties & Import Taxes

Our prices and delivery costs do not include customs duties, import taxes (such as VAT or GST), or clearance fees. These charges are set by the destination country, are usually collected upon delivery, and are paid by the customer. If a package is refused or left unclaimed because these charges were not paid, the order is not eligible for a refund, and any return or re-delivery costs are paid by the customer.

Exchange and Return

All sales are final. Every piece matches its photos exactly, and many are made to order specifically for you, so we do not accept returns or exchanges and do not issue refunds.

If your item is lost or damaged in transit, we'll remake and resend it at no cost to you. If the piece is one-of-a-kind and cannot be remade, we'll refund you in full. Full details: Refund & Return Policy.